QuickTicket is operated by Mukhammadali Mirzaakhmedov, an individual based in Uzbekistan. “Ctrajok-INC” is an informal brand name, not a registered incorporated company. Contact: support@tryquickticket.com.
QuickTicket acts as the service provider for account holders and processes the customer and jobsite information they choose to enter. The account holder is responsible for telling its customers how their information is collected and for obtaining any consent required by law.
1. Information we collect
- Account information: name, email address, authentication identifiers, password data managed by our authentication provider, and the policy version and time acknowledged at registration. The acknowledgement record is retained with the account.
- Field Ticket content: customer name, jobsite address, work description, price, timestamp, signature image, and the account owner associated with the ticket.
- Voice and typed input: recordings or text submitted to create a ticket, plus resulting transcription and structured fields.
- Subscription information: plan, subscription status, provider customer and subscription identifiers, renewal dates, and cancellation status. We do not receive full payment-card numbers.
- Technical information: browser, device, IP address, diagnostic events, and security logs generated when you use the service.
2. How we use information
We use information to create and authenticate accounts; transcribe and structure notes; store, display, export, and share Field Tickets at your direction; manage subscriptions; secure and troubleshoot the service; prevent misuse; communicate service information; comply with law; and improve reliability and usability.
3. Legal grounds
Depending on applicable law, processing is based on performance of our contract with the account holder, legitimate interests in operating and securing the service, consent where required, and compliance with legal obligations. The contractor account holder determines the lawful basis for customer data entered into a Field Ticket.
4. Service providers
We use Supabase for database, file storage and authentication; Vercel for hosting; Groq for audio transcription; Google Gemini for optional text refinement; Resend for transactional email; and Cloudflare for domain services and support email forwarding. Relevant data is sent to these providers to perform those functions and is subject to their applicable terms and privacy controls. Lemon Squeezy or its successor acts as merchant of record for subscription payment and provides its own checkout privacy disclosures.
5. Sharing
We do not sell personal information. We disclose information to service providers, when an account holder directs us to share or export a ticket, to complete a business transaction such as a merger or acquisition, or when reasonably necessary to comply with law, protect rights, investigate fraud, or respond to a security incident.
6. Retention
Account and Field Ticket information is retained while the account is active and for a reasonable period afterward for retrieval, security, dispute resolution, and legal compliance. QuickTicket sends recordings to Groq for transcription and does not save audio files to its database or Storage. Recordings are held temporarily in browser and server memory during processing. Transcripts are saved with completed tickets; Gemini receives text for optional refinement. Provider retention depends on its data controls. Shared PDFs are stored privately. Short QuickTicket links permit anyone holding the link to download the PDF without an account and expire after seven days. Do not post these links publicly unless you intend to share the document. Expiry stops new downloads through the link; it cannot recall copies already downloaded. Backup copies may remain until routine backup cycles expire.
Operational activity and abuse prevention
We record authenticated daily activity, voice request outcomes, checkout creation attempts, and administrative actions. A checkout attempt does not establish that a payment was abandoned. A signed first-party browser cookie and keyed hashes of browser identifiers and network addresses help limit repeated free trials. We do not read hardware serial numbers or secretly restore deleted cookies. We retain the most recent IP address and browser user-agent for security review. Shared networks may produce false positives; support can review a trial restriction. We do not automatically impose a permanent account ban based solely on a shared IP.
Our maintenance process removes operational events older than 90 days, trial signals older than 180 days, and daily activity and administrator audit records older than 365 days. The latest raw IP and user-agent are cleared after 30 days of account inactivity. Cleanup currently runs when the owner opens the operations dashboard, so records may remain beyond these intervals until the next maintenance run. Infrastructure providers have separate log and backup retention settings.
7. Security
We use password-based authentication, encrypted network transport, row-level database policies, limited client permissions, server-only secret keys, and access controls designed to keep each account’s records separate. No system can guarantee absolute security, so use a strong unique password and protect the devices that remain signed in.
8. International processing
QuickTicket and its service providers may process information in countries other than yours. Where required, we use contractual and technical safeguards intended to protect information during international transfers.
9. Your choices and rights
You may update account information, review ticket details before signing, export completed tickets, cancel a subscription, or request account deletion. Signed records are read-only in the app. Accounts containing signed records require a manual retention and privacy review before deletion; contact support rather than creating a replacement record that misrepresents the original. Depending on your location, you may also have rights to object, restrict processing, receive a portable copy, or complain to a data-protection authority. We may need to verify your identity before completing a request.
10. Customer requests
If your information appears in a Field Ticket created by a contractor, contact that contractor first because it controls the business record. We will assist account holders with appropriate verified requests.
11. Children
QuickTicket is a business service and is not directed to children under 18. Do not submit a child’s personal information unless you have a lawful business reason and all permissions required by law.
12. Cookies and device storage
We use authentication and essential device storage needed to keep you signed in and support the installed application. See our Cookie and Storage Notice.
13. Changes and contact
We may update this notice as the service changes. Material revisions will be identified by a new effective date. Privacy questions and verified requests may be sent to support@tryquickticket.com.